Shipping Policy
Shipping Policy
NOVARY CO
Last updated: [March 2nd, 2026]
At NOVARY CO, we aim to deliver your order quickly, safely, and reliably.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
During high-demand periods, processing times may be slightly extended.
Shipping Timeframes
Estimated delivery times:
Australia:
5–10 business days
International:
7–14 business days
Please note these are estimated timeframes and may vary depending on location, carrier delays, or customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location.
We may offer free shipping promotions from time to time.
Order Tracking
All eligible orders include tracking.
Once your order has shipped, you will receive tracking details via email. Please allow 24–48 hours for tracking information to update.
Delivery Delays
While we aim to meet estimated delivery times, NOVARY CO is not responsible for delays caused by:
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Courier disruptions
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Customs clearance
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Public holidays
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Weather events
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Incorrect shipping details provided at checkout
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately at:
If your order has already been dispatched, we cannot guarantee changes can be made.
Lost or Damaged Parcels
If your parcel arrives damaged or appears lost in transit, please contact us within 48 hours of delivery (or expected delivery date).
We will work with the carrier to resolve the issue as quickly as possible.
International Duties & Taxes
For international orders, customs duties or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Questions?
For any shipping-related enquiries:
📩 team@novaryco.com
NOVARY CO
Australia